Friday, February 13, 2009

disappointing spa trip

My MIL bought me a gift certificate for a local spa. I have been so excited all week to go.

Today was the day, I was booked for a full leg and bikini wax (for our trip to cuba) and a mani/pedi. I was told I would be done by 11:30 - so I asked my hubby to stay home with the kids until then (p.a. day) and he agreed and held off all meetings today till lunch time or later.

First was the waxing (ouch), which she really seemed to rush through. I notice a few spots where she missed, so she wasn't exactly diligent about it. Then when she was done she told me that I would need to use some oil in the shower when I got home to get off the excess wax (WHAT!?! This has never happened to me before) I checked out my legs when I got home, and there is a lot of wax left on - NOT GOOD.

Then the mani/pedi - definitely not the best one I have ever had. The polish is a bit sloppy and I just didn't get as much of the massaging of hand and feet as I am used to. During the mani the owner of the spa came in and asked me for my car keys - apparently I was blocking someone in (which I was VERY careful not to do). I told him that I made sure I wasn't blocking anyone - and he gave me a strange look and said "don't worry about it, we move cars around here all the time". So, reluctantly I gave him my keys.

When  my appt was over at noon (1/2  hour later than I was told) I went to the front desk to settle up. They did my gift certificate wrong - so somehow I no longer have any $ left on it (which I think I should) and then I find out that the owner left with my keys in his pocket!!!


I explained that my husband needs to get to work and I am already 30 mins behind what I was told I would be, so I REALLY need to get out of there. They said that he was coming back now with my keys. 

10 mins later I see him sitting out front in his car chatting on his cell phone. I go out and stand right beside his car. He slowly gets out and 'finishes' up his call then tosses me my keys and says 'sorry about that' in a voice that was in no way sorry.

ARGGHHHHH - when a girl goes to the spa she wants to be pampered NOT AGGRAVATED!!!
I don't get out to a spa very often, so when I do I want it to be nice - am I asking too much!?!


heathermarie said...

omg that doesnt sound like a peaceful spa trip! i dont think i would be going back to them any time soon!

Carolina Girl said...

What jerks!!! I would write them a letter and tell everyone you know not to go there. I agree, a spa visit is supposed to be relaxing, not stressful!! Sorry that happened to you! :(

Dancing Sweet Pea said...

Wow Jen, that sounds horrible! Spa trips are supposed to be relaxing and worry free! The waxing sounds awful -- I know it's not fun to begin with, but I've had it done many times and they have never left wax on me never mind missed areas.
I agree with writing a letter and never going back there. I would tell you MIL about your experience and hopefully she'll never go back either!
Sorry your morning wasn't so relaxing!

Anonymous said...!!! I would of been SO MAD!! They should of offered you a free service AT LEAST! I wouldnt be going back there that is for sure!!

Me, Only Better said...

That is awful - I would totally be complaining about the service you got.

Big Girl said...

I just came across your blog. You are looking great!

Sorry about your spa experience, that totally sucks! I know life can be quite hectic and I sure wish your experience could have been better.

MeltingLisa said...

Jen that is awful!!! I would totally be getting hold of the owner!

I don't like to complain, but wow that is just not acceptable. No excuse for such bad service.

Hope you have a good weekend :)

Amy said...

That is so frustrating! If I thought it would make a difference, I would say complain to the owner... but he obviously made his position clear. I'm sorry it wasn't as relaxing as it should have been!

Hotch Potchery said...

That sounds awful! No wonder I am scared of waxing...yikes.

Thanks for the encouragement over yonder at my bloggy home.